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Data-Driven Gamification
Sales teams, inside sales, customer service teams, help desks and outsourced contact centers face common challenges. These businesses rise and fall with the motivation, commitment and minute-to-minute actions of their sales and service agents.
Centralise and Simplify Your AP Processes with MS Dynamics NAV and Quadient AP
Integrate Microsoft Dynamics NAV (365 Business Central On-Prem) with Quadient AP to simplify your payables processes and eliminate manual tasks to increase productivity in your finance team.
Eightfold AI Talent Tracking
The talent landscape is evolving fast and the pace of change is only increasing. Today more than ever, organizations are turning to AI to help navigate and keep pace with this dynamic talent world, but the goals for talent acquisition leaders remain the same—find and hire the best possible people.
A New Model for Recruiting and Managing People
The work world is changing. Diversity and inclusion are necessities, not merely talking points. Job descriptions don’t tell candidates what to expect in the position, and resumes don’t tell hiring managers which candidates are most likely to succeed; job descriptions and resumes are broken.
Bias and Diversity: An Eightfold Case Study
All people are biased—but they usually have good intentions. For example, a manager may wish to recruit from her university. This well-intended choice would perpetuate any bias the university has in admissions, and also would bias against people with different educational backgrounds. Other biases may be totally unconscious— for example, a manager may prefer male candidates without realizing they have this preference.
Career Exchange: A Hiring Story
It’s not pleasant to be looking for work in the middle of a pandemic; but it happened to Joshua. Joshua worked for Starbucks and was faced with reduced hours as a result of the COVID-19 pandemic.
Driving HR Transformation: How to Get Executive Buy-In for AI
AI is transforming every industry — especially HR — and the rate of digital and industrial change is only increasing.
Eaton Fuels a Competitive Talent Strategy with AI-Powered Skills Intelligence
Eaton keeps the world running with safe, sustainable power solutions, but to do that, it needs the right people. Finding and hiring more than 15,000 employees each year was growing increasingly challenging due to the complex talent acquisition technology stack and fragmented recruiting processes.
Eight Cool Things You Can Do with a Talent Intelligence Platform
Your ATS keeps track of your job applicants. Your HRIS organizes your employees. Add in sourcing tools, CRM, bots, widgets, and more—there is a lot of technology to handle today. What does a Talent Intelligence Platform do that’s different?
Eightfold AI Talent Design
Eightfold Talent Design empowers you to identify critical skills, both technical and in-demand, that are strategically aligned with your organization’s goals.
Eightfold AI Talent Intelligence Platform
The world of work continues to rapidly evolve. Many organizations struggle to retain talent, while others can’t find enough people to hire.
Eightfold AI Talent Tracking
The talent landscape is evolving fast and the pace of change is only increasing. Today more than ever, organizations are turning to AI to help navigate and keep pace with this dynamic talent world, but the goals for talent acquisition leaders remain the same—find and hire the best possible people.
Recruiting and Talent Acquisition: Taking the Industry by Storm 2024
High-volume hiring is when a company quickly brings on many workers to fill multiple positions. It takes a lot of effort and resources at all stages to successfully conduct a high-volume hiring campaign. It’s more than going through hundreds or thousands of applications.
The Infinite Workforce
Escaping the legacy trap and scaling human potential with agentic AI
Balancing Workforce Tensions with AI and Human Potential
Organizations consider new tech because they want to do more, faster and decrease costs.
Coca-Cola Europacific Partners Addresses Skills Gaps with Enterprise Talent Intelligence
Coca-Cola Europacific Partners (CCEP) is a leading beverage company that produces, distributes, and markets nonalcoholic, ready-to-drink beverages.
Connecting the Right Skills with the Right Roles
For human resources professionals and recruiters, traditional methods of hiring are showing major flaws. Educational attainment and past job titles are proving to be a poor shorthand for the skills a person needs to succeed in a role, not to mention what traits someone needs to grow over the course of a career.
Continuity and Business Growth with AI Talent Intelligence
Employers face big challenges right now According to the U.S. Bureau of Labor Statistics, About 10 percent of U.S. job openings are currently unfilled. Every month, nearly 4 million U.S. workers quit their jobs in search of better pay, better benefits, more flexible schedules, and greater fulfillment.
Customer Stories 2025
Our market-leading Talent Intelligence Platform helps your organization recruit skilled talent, retain top performers, and upskill and reskill your workforce.
DEI and Talent Retention
Companies must prioritize diversity, equity, and inclusion if they expect to retain top talent.
Dexcom: Transforming Talent Acquisition with Eightfold AI
Continuous glucose monitoring solutions from Dexcom Inc. are a game changer for people everywhere. Technology enables the company to deliver on its mission of revolutionizing diabetes care.
Diversity and Inclusion: The Core Business Case
The more diverse and inclusive any organization becomes, the easier it becomes to retain the best talent, create creative, compelling products, attract and hire A-players, and deliver above-average revenues and profits, even in a tough economy.
The People Behind People Analytics
People analytics has never been more important. As organizations move from surviving to thriving in a world of continuous disruption, leaders are asking fundamentally new questions about the business, its people, and the work they perform.
ChatGPT and the Future of Work
ChatGPT is the latest AI-powered tool that drives innovation and efficiency. Find out how using generative AI, along with other AI tools and technologies, can transform your organization and drive extraordinary business outcomes.
Beyond the Resume: Workforce Skills Executive Brief
With digital skills having a shorter half-life than ever before — some technical skills down to 2.5 years — the future of work demands a new approach to hiring and workforce planning.
Beyond the Resume: Workforce Skills Insight Report
With digital skills having a shorter half-life than ever before — some technical skills down to 2.5 years — the future of work demands a new approach to hiring and workforce planning.
DEI in Healthcare: Research Notes
The organization sees diversity and inclusion as supporting the needs of underserved populations, which changes based on societal and economic circumstances. This research note is based on an interview with the diversity and inclusion leader of the organization.
DEI in the Energy Sector: Research Report
This company, with approximately 85,000 employees and operations in more than 30 countries, aims to hire 50% women among all new hires. To retain women, the organization stresses early-career development.
NTT DATA: Skills-Based Strategic Staffing and Talent Acquisition with Eightfold AI
With Eightfold’s AI-based Talent Intelligence Platform, NTT DATA has significantly increased employee self-nominations and referral rates to fill roles with the most skilled candidates for better business outcomes.
The Power of DEI
The importance of diversity, equity, and inclusion (DEI) has been growing for several years. But in 2020, with the coronavirus pandemic and the movement for racial justice, it became a business imperative for every organization that wants to engage employees, relate to customers, and serve their communities.
The Power of Skills
Employee engagement has been a critical problem for most organizations for years. Many reasons exist, but the lack of focus on developing critical skills is a big one.
2023 Fosway 9-Grid for Talent Acquisition
9-Grid is a unique five dimensional market analysis model that helps European buyers demystify supplier decisions for next gen HR, Talent and Learning.
5 Ways to Transform Your Recruitment Strategy with AI
Building a diverse and highly skilled workforce has never been more important. Organizations can stay ahead by modernizing recruiting strategies and offering compelling candidate experiences. Eightfold AI and SAP SuccessFactors solutions can help.
A Guide to Deep Learning AI
You might hear a lot of claims about AI driving talent intelligence in HR platforms these days. Artificial intelligence is a complicated subject, and the applications of AI in HR are many.
AI and Talent Management: The Story of Margaret
Margaret is the VP of talent management at her company. She is a respected leader at her company. But her industry is changing. More quickly than ever.
AI for Good
Jolen Anderson, Global Head of Human Resources at BNY Mellon, says that “sometimes organizations decide not to leverage AI rather than investigate and determine if AI can be used for a purpose that drives positive outcomes”
AI Transformation and the New Role of the CHRO: Talent Survey
What if the missing piece in your AI transformation isn't technology at all? Here's what we discovered: Organizations struggling with AI adoption and those achieving breakthrough results are doing one thing dramatically differently — and it's not what you'd expect.
Beyond Matching: The Future of Talent Intelligence
While human resources professionals see promise in how AI can help them screen candidates, they have questions about the technology’s limitations. When trained on incomplete or skewed data sets, for example, AI may replicate conscious or unconscious biases, Jake Silberg and James Manyika at McKinsey write. The result can be software that unfairly excludes candidates who would otherwise offer a good fit.
Talent Survey 2022
HR leaders must understand the shifting needs of workers in light of pandemic-induced difficulties: the growing talent shortage, snowballing turnover, widespread anxiety and burnout, and employees demanding more — more opportunities, benefits, empathy, wellness offerings, and so on.
Accelerating Sales Performance with AI & Agents
Artificial intelligence is not a new phenomenon in the sales world. For years, it’s been implemented as an operational tool, helping sales organizations mitigate inefficiencies and automate routine tasks. But now, as AI continues to evolve, it’s moving from the sidelines to the center of sales performance strategy — giving leaders deeper insights, faster decision-making capabilities, and a competitive edge.
Best Practices in Equipment Tracking
How do you track what equipment your staff, contractors or even customers/prospects have? These are mobile days for sure. Our staff has valuable pieces of equipment that they need to get their jobs done. They carry with them thousands of dollars of equipment much of it can fit in a shirt pocket. You may loan equipment to customers or prospective customers for them to evaluate. Knowing what they have and when it is due back can protect your assets, but also make you look professional and organized.
Connected Small Business: Your Guide to Faster, Smarter Business Processes
One thing has become increasingly clear over the past few years; businesses that are prepared to navigate unexpected disruption will be the ones that thrive. And while the old business playbook has been thrown out the window since the shift in focus to remote working, digital-first experience and sky-high customer expectations, a new blueprint is being created.
Customizing for Every Customer: How 1-to-1 Personalization Drives ROI
Personalization has moved beyond segmentation — it’s now a proven strategy to transform customer relationships, drive business growth, and increase overall marketing ROI.
Data-Driven Gamification
Sales teams, inside sales, customer service teams, help desks and outsourced contact centers face common challenges. These businesses rise and fall with the motivation, commitment and minute-to-minute actions of their sales and service agents.
Embrace the Power of Premier: Inspiring Stories of Customer Success
We created Premier to provide the guidance you need to get the most from Salesforce. Premier gives you expert support whenever you need it; our team of admins is available 24/7 (even holidays and weekends!) to help you solve whatever challenge you might be facing.
How to Maximize CRM Productivity
It’s no secret that we’re in the age of the customer. Expectations are higher than ever, with customers expecting companies to understand their needs and offer highly personalized experiences. And they look for the same level of personalization, whether they interact with a large company or a small one.
Plan for Growth: How Account Planning Can Turn Relationships into Revenue
The focus on existing clients and the monumental change within these clients makes the case for account planning more strongly than ever. This eBook will show you how you can use account planning to grow your relationships and your revenue in the process.
The 5 Key Pillars of Sales Performance Management
As a sales leader, you know that effective sales performance management (SPM) isn’t just setting lofty sales targets and then pushing your team to achieve them. A true SPM strategy requires a systematic, comprehensive approach to selling at scale.
The Beginner's Guide to CRM
“CRM” stands for customer relationship management. At its core, it is technology for storing and managing all your company’s relationships and interactions with customers and prospects — all in one central location. But if you look beyond its initial purpose, you’ll see that it’s one of the most valuable pieces of business technology available to help you meet your business’s vision.
The Data Culture Playbook
With the emergence of AI, excitement around data has never been higher. But how can your company leverage data to generate insights and make fast business decisions? It starts by building a strong data culture.
The Financial Services Guide to Revenue Growth
India’s financial sector serves as a powerful example of how technology, regulation, and entrepreneurial energy can work together to accelerate financial inclusion and growth. The strength of India Stack, coupled with bold policy reforms and a thriving fintech community, has created one of the world’s most dynamic financial ecosystems.
The New Age of Territory Planning
At a time when every company is trying to do more with less, efficient territories have become a business imperative. Well-designed territories help you maximize coverage and revenue, reduce travel costs, and set every rep up for success. But can your company’s territory planning process keep up with today’s pace of change?
Dialing Up Success: Heartland's Contact Center Transformation
Heartland revamped its contact center with Glia Voice and Glia Digital—and immediately started improving its member experience while relieving overloaded agents.
Granite CU: Four New Branches, No New Staff
Using AI to work smarter, not harder, Granite personalizes service and increases membership—without increasing headcount.
Breaking Ground on Better Spend: Why Construction Companies Are Rethinking Spend Management in 2025
The survey was conducted among 250 respondents who work in the UK construction sector and either handle company spend or have some visibility over it. The interviews were conducted online by Sapio Research in June 2025 using an email invitation and an online survey.
Commanding Your Cash in 2026
How to use cash management to stay two steps ahead
Europe's AI Spending Surge: What's Real? What's Noise? What's Next?
Bringing together key sources to show what Europe’s mid-market businesses are spending on AI, by category, country, and company size. All in one view for CFOs, for the first time.
Real Business Spend in Europe: Turning 2025's Insights into 2026's Strategy
Running a successful business means being resolute. Sticking to your mission, your values, your commitments and your convictions. But as the economic landscape grows more volatile and uncertainties multiply, businesses are becoming more aware of what others are doing. Not to copy their homework, but to answer the question: “Am I doing this right?” This is where spend benchmarks come in.
The Power of Better Business Decisions
At Pleo, we champion better business decisions, enabling companies to act on foresight, not hindsight. So that finance professionals can steer with confidence.
Winning the Financial Game: Smarter Spend Strategies for Sports Finance
In sport, performance isn’t just about luck. It’s a combination of strategy, discipline and preparation. Whatever the sport, athletes know that winning comes from months of training, planning and foresight that set the stage for success. At Pleo, we believe money management in sport shouldn’t be any different.
Centralise and Simplify Your AP Processes with MS Dynamics NAV and Quadient AP
Integrate Microsoft Dynamics NAV (365 Business Central On-Prem) with Quadient AP to simplify your payables processes and eliminate manual tasks to increase productivity in your finance team.
How MS Dynamics Users Can Unlock Effortless 3-Way Matching with Quadient AP
3-way matching is a vital part of the accounts payable (AP) process, protecting organisations from fraud and payment errors, while providing a clear audit trail. For AP teams, this process is no longer optional — it’s an indispensable part of effective finance management.
Hub Living Developments: Streamlining Invoice Approval Across 40+ Project Companies
Hub Living selected Quadient AP to streamline the invoice processing, improve visibility across approval chains, and integrate with its accounting system. With automated coding, mobile app approvals, and real-time tracking, Quadient transformed Hub Living’s accounts payable operations with significant time savings, fewer errors, and faster supplier payments.
Radisson Blu Minneapolis Downtown: Everything a Controller Needs is Right There on the Same Screen
Radisson Blu Minneapolis Downtown: ‘Everything a Controller Needs is Right There on the Same Screen’
Savile Row Tailor Elevates Invoice Processing with Quadient Accounts Payable Automation
A prestigious Savile Row bespoke tailor renowned for crafting garments for film stars and royalty, and films has partnered with Quadient to revolutionise their accounts payable (AP) processes.
Your Essential Guide to AP Automation for NetSuite
Technological disruption and adaptation can be difficult, particularly for those who work in traditionally regulated industries like accounting. Right now, automation is changing accounting practices for financial professionals, but we’re really only at the beginning of this transformation. While many accountants see automation as a welcome addition to their workflows, there is also a small minority who remain apprehensive.
Ready, Set, Go for Einstein GPT
Generative AI is making an impact on business, with platforms and solutions offering increasingly sophisticated predictive analytics and evidence-based action guidance. GPT apps are here to stay – it's time to embrace them if you haven't already.
Driving Growth: The £230bn Opportunity of Improved Mobile Networks
BT Group asked Assembly to model the economic and/or social benefits to the UK that could be delivered by addressing low mobile network quality through different investment options including improvements to road and rail coverage, improved network resilience, and improved coverage and capacity in rural areas.
Telco cloud evolution - what really matters?
Since the advent of Network Functions Virtualisation and Software Defined Networking (NFV/SDN) [1], telecoms operators like BT have followed a route to adoption for building and controlling their own on-premise cloud infrastructure, particularly suited for telecoms workloads and applications.
Use of U6 GHz band for mobile: Performance evaluation and impact of shared use with RLANs
BT and Nokia have collaborated to conduct a proof of concept (PoC) trial of a mobile radio network operating in the Upper 6 GHz (U6 GHz) spectrum band at BT’s Adastral Park facility near Ipswich, UK during May 2025.
AI for Business
Only 6% of respondents to an international survey of 700 business leaders by Juniper Networks reported having adopted AI, but 95% said that their firms would benefit from doing so.
Best Practices for Building a Physical Security Operations Center
You and your team have been tasked with building your company’s first physical security operations center (SOC). This eBook is designed to help you think through the people, processes, technology and key performance indicators necessary to build a leading SOC.
Building Business Value: Resilience in a Rapidly Evolving Global Environment
This report by Economist Impact, and sponsored by Dataminr, explores the nexus of business value and resilience across people, assets and brands. The report is based on extensive desk research, expert interviews and a survey of 600 business executives across Asia, Europe and North America.
COVID-19 and Business Resilience in 2022
More than 400 million people have been affected and over six million have died as of March 2022. The good news is that several advanced economies and middle-income countries have reached substantial vaccination rates.
Retail Risk Management: Best Practices
The scars of the pandemic are arguably most apparent in the traditional retail sector, which was already under threat from falling brick and mortar sales and the rise of online shopping. Despite the importance of the sector—employing around one in every 12 employees in OECD countries and accounting for almost 5 percent of GDP—retailers have been left in an extremely precarious position.
10 Ways Sales Ops Can Revolutionise the Sales Process
Today’s sales and sales operations teams are operating in uncharted territory, building new processes on the fly to adapt to the ever-changing sales landscape. Modern business buyers have an unparalleled level of information and buying power, which requires sellers to have a sharper focus on the buyer experience than ever before.
DocuSign 2023 Digital Maturity Report
Business leaders across all of Europe face continued economic pressures and workplace challenges that drive the need to innovate and introduce new ways of working. 31% of European decision makers would consider leaving their job in the next 12 months, and a further 29% would when the economy improves.
Docusign AI-Assisted Review
The number of agreements requiring review often increases as companies scale, but the manual processes those companies rely on may not always mature with them. They’re tedious, time-consuming and rife with opportunities for error. That imbalance between capacity and demand can become a bottleneck to getting agreements made quickly, resulting in everything from stunted revenue to increased tensions between teams and more.
DocuSign CLM+
DocuSign CLM+ adds AI-driven analytics to DocuSign’s market-leading CLM product. This combination helps organisations automate workflows intelligently across the entire contract lifecycle. The result is greater visibility into risks and opportunities at radically less cost than reliance on manual analysis of inbound and stored contracts.
IDC MarketScape: Worldwide eSignature Software 2023 Vendor Assessment
An electronic signature, also known as esignature, is a legally agreed upon replacement for uniquely identifiable physical acceptance or agreement to a form, document, or other digital source. Digital signatures are an advanced form of esignature that require the signer to authenticate their identity using a digital certificate issued by an independent certificate authority (CA).
The Future of Global Identity Verification
With incidents of identity fraud becoming ever more commonplace, organisations around the world are looking for new ways to verify and authenticate their customers’ identities. Identity verification (IDV) and authentication solutions provide this crucial layer of security.
Unlocking the Value of Agreement Management
Agreements are central to every organization, governing relationships with partners, customers, and employees. However, today, many organizations struggle to manage agreements efficiently, extract critical agreement information, and proactively control risks from agreements.
This Should Have Been a Video: The State of Workplace Communications
Employee engagement is so hard. If all you have to do to move the needle is change the medium to video — why wouldn’t you?
Vimeo Enterprise Town Hall Report
Town halls, also referred to as all-hands or company-wide meetings, are a critical part of engaging employees and reinforcing your company's culture and values. They're an opportunity for company leaders to share results, explain their strategy, and clock valuable facetime with the whole organization.
An Inside Look Into How Groupon Does Support
Customer satisfaction is how organizations can grow their customer base and bolster customer retention and brand loyalty. But what makes a customer experience satisfactory? Most times it comes down to how fast and efficiently a customer felt an interaction with an agent went, and whether that interaction felt personal and human.
Creating Service Desk Metrics
ITIL® (Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management in the world. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
CX Trends 2021: Industry Insights - Healthcare
2020 reshaped the healthcare industry as COVID-19 overwhelmed healthcare facilities. For the safety of patients and staff, healthcare providers needed to quickly pivot to virtual health, resulting in new patient and employee experiences.
The Ultimate Guide to Agile Sales Management
The tools and tactics that got the job done just ten years ago don’t stand a fighting chance of enabling sales or closing deals today. Consider these three major market shifts that are reshaping sales as we know it.
The Zendesk Benchmark Q3 2013
Customer satisfaction rose for the second consecutive quarter after more than a year in decline, while satisfaction by industry remained steady. However, a 3-point increase in the traditionally low-scoring social media industry and a 7-point jump for media and telecommunications helped the overall satisfaction score increase, despite several industries falling a single point each.
True Stories of Customer Service ROI: The Real-World Benefits of Zendesk
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer service. The business challenge lies in providing exceptional customer service while at the same time maintaining cost-effective operations.